We will also process your personal data, e.g. name, address, telephone number and the content of the notification, if you contact us by telephone, email, post, our contact forms or other means with a request or if we contact you. This information will only be processed for the purpose of handling your request correctly. We will only use your data to the extent necessary to fulfil the purpose for which it was collected. If necessary, e.g. because your request concerns the ordering of printed matter held by another STIHL Group company, or as part of our customer support service, your data will be passed on to this other STIHL Group company if and to the extent that this is necessary for processing your request. The legal basis for the processing of the data described above is point b of Article 6(1) GDPR, insofar as this is connected with the initiation or fulfilment of a contract with you, e.g. in the case of complaints, or on the basis of point f of Article 6(1) GDPR, as we have a legitimate interest in communicating with you for business purposes.
Communication data will be deleted when it is no longer required for communication with you and once any statutory retention periods have expired.
Telephone calls with our customer support team will only be recorded with your prior consent for quality assurance or training purposes, and will be deleted after a maximum of 90 days. Consent to the recording of the call is, of course, voluntary. You can withdraw your consent at any time with future effect, for example by asking the employee to cancel the recording over the phone. Your data is processed on the basis of your consent (point a of Article 6(1) GDPR).
We use service providers for our customer support services with whom we have concluded corresponding data processing agreements pursuant to Article 28 GDPR.